AZ511 Could Use Some Help Delivering the 411
BY Editweapon @ August 5, 2008
Hehe. That title makes me laugh.
My friends at the Arizona Department of Transportation have several major issues with their website, don’t you think?
Besides the horrible big white blank spot in the middle of the homepage with navigation images that don’t look like navigation, and footer navigation that jumps away from your mouse cursor, methinks their biggest problem is ignoring the rule of frequency of use.
Watch the video and leave a comment to let me know what you think.
PS - Thanks to Chris Drake for prodding me to get my butt off the bench and start writing again! I might have phoned this post in a bit (as my friend Jamie Woolford would say), but there’s a lot of rust to polish off here kids.
PPS - Totally unrelated… But we’re all king of the dorks once in awhile, right? I captured mine on video .
I enjoyed that review. Usability seems really simple, yet so overlooked; why would the State do that? I mean its not like there is a lack of Web development firms out here…
I resort back to my social media roots, and I suggest the AZ511 Web site could just downsize into a Twitter feed, a blog and maybe a Google Maps Mashup.
I was shocked to see the navigation on that site, too. ::Same Reaction::
~Joe
The IVR is HORRIBLE when I called AZ511. If customers (ahem, citizens) need to yell into their phone just to discover if a road is closed for never-ending construction; the State is doing something wrong.
> Usability seems really simple
My goal with every design is to get to “Duh, of course that’s what it should be called / of course that’s where it should go / of course that’s what should happen next.” AND THE RESULT SEEMS OBVIOUS WHEN YOU GET THERE.
But the road to Duh is hard, laborious work.
PS - Should I write a post called “The Road to Duh”