Users Hate Change; A Real Life Example
BY Editweapon @ October 2, 2009
Last week I facebooked this quote from Jackob Neilsen’s excellent article, Fresh vs. Familar: How Aggressively to Redesign.
My good buddy, Ryan Farley the genius developer, picked out this quote from the same article.
Here’s the perfect example of this in real life…
Tuesday
For at least a month (maybe longer), ARMLS had been warning realtors that a new login screen was coming. The main difference? Your username and password would no longer be saved in the two fields. That’s it. Simple, right?
Wrong!
One day after the rollout…
Wednesday
“Uhh…”
Friday
“Oops.”
Guess the phones were REALLY ringing off the hook. Classic!!
(And yeah, I’ve been in projects that had to go back. But as I like to say, some mistakes are too important not to make.)
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